07/21- PLAN2 PRO$PER: Customer Service Is Your Business- Exceeding Customer's Expections
Name: 07/21- PLAN2 PRO$PER: Customer Service Is Your Business- Exceeding Customer's Expections
Date: July 21, 2021
Time: 11:30 AM - 1:00 PM CDT
Customer Service Is Your Business- (2 Modules)
Session 2: Exceeding Customer's Expectations
It’s not always people who get in the way of exceptional service delivery, sometimes it’s the policies and/or processes that negatively impact service. Identifying ways to exceed your customer’s needs can give you the insights needed to create a strategy for continued success.
- Minimize the impact of barriers on service delivery
- Create a blueprint to consistently exceed your customer’s expectations
She has created & led performance development programs for two of the largest civilian training operations in the Department of Defense (Marine Corps Community Services / MWR at Camps Butler & Lejeune). She led the design & delivery of three customer service training's; two of them subsequently implemented worldwide (Marine Corps Community Services / MWR & a Fortune 500 Company). She has facilitated FranklinCovey's All Access Pass Program for U.S. Air Force military & civilian leaders. Kim holds a Masters Degree in Adult Education & achieved the Certified Professional in Learning and Performance distinction through the American Society for Training & Development (ASTD). She completed ASTD's certificate program in Human Performance Improvement Technology as well. Kim's career has spanned 3 decades & 3 continents.
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