BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20210721T163000Z DTEND:20210721T180000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:07/21- PLAN2 PRO$PER: Customer Service Is Your Business- Exceeding Customer's Expections DESCRIPTION:Customer Service Is Your Business- (2 Modules)\n\nSession 2: Exceeding Customer's Expectations\n\n\nIt's not always people who get in the way of exceptional service delivery\, sometimes it's the policies and/or processes that negatively impact service. Identifying ways to exceed your customer's needs can give you the insights needed to create a strategy for continued success.\n\n Minimize the impact of barriers on service delivery\n Create a blueprint to consistently exceed your customer's expectations\n\n This course\, led by Kim Anderson\, founder of Performance Advantage Solutions. She has trained hundreds of leaders & thousands of employees in the Department of Defense (civilian & military members)\, community colleges & university's\, non-profit\, social services\, finance & Fortune 500 arenas. \n\n\n\nShe has created & led performance development programs for two of the largest civilian training operations in the Department of Defense (Marine Corps Community Services / MWR at Camps Butler & Lejeune). She led the design & delivery of three customer service training's\; two of them subsequently implemented worldwide (Marine Corps Community Services / MWR & a Fortune 500 Company). She has facilitated FranklinCovey's All Access Pass Program for U.S. Air Force military & civilian leaders. Kim holds a Masters Degree in Adult Education & achieved the Certified Professional in Learning and Performance distinction through the American Society for Training & Development (ASTD). She completed ASTD's certificate program in Human Performance Improvement Technology as well. Kim's career has spanned 3 decades & 3 continents.\n\n\n\nClick Here to Register X-ALT-DESC;FMTTYPE=text/html:\n

Customer Service Is Your Business- (2 Modules)
\nSession 2: Exceeding Customer'\;s Expectations

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\nIt&rsquo\;s not always people who get in the way of exceptional service delivery\, sometimes it&rsquo\;s the policies and/or processes that negatively impact service. \; Identifying ways to exceed your customer&rsquo\;s needs can give you the insights needed to create a strategy for continued success.\n\n \;This course\, led by Kim Anderson\, founder of Performance Advantage Solutions. \;She has trained hundreds of leaders &\; thousands of employees in the Department of Defense (civilian &\; military members)\, community colleges &\; \;university'\;s\, \;non-profit\, social services\, finance &\; Fortune 500 \;arenas. \;
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\nShe has created &\; \;led performance development \;programs for two of the largest civilian training operations in the Department of Defense (Marine Corps Community Services / MWR \;at Camps Butler &\; Lejeune). \; She led the design &\; delivery of three \;customer service training'\;s\; \;two of them subsequently \;implemented worldwide (Marine Corps Community Services / MWR &\; a Fortune 500 Company). \; She has facilitated \;FranklinCovey'\;s All Access Pass Program for U.S. Air Force military &\; civilian leaders. \; Kim holds a Masters Degree in Adult Education &\; \;achieved the Certified Professional in Learning and Performance distinction through the American Society for Training &\; \;Development (ASTD).  \;She completed \;ASTD'\;s certificate program in Human Performance Improvement Technology as well. \; Kim'\;s career has spanned 3 decades &\; 3 \;continents.
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\nClick Here to Register
\n \; LOCATION:To be held Virtually In the Comfort of Your Home or Office UID:e.1954.1912 SEQUENCE:3 DTSTAMP:20260425T071903Z URL:https://online.prattvillechamber.com/events/details/07-21-plan2-pro-per-customer-service-is-your-business-exceeding-customer-s-expections-1912 END:VEVENT END:VCALENDAR